AGIA

Customer Service Representative

Location

Carpinteria, CA

Type

Full Time

AGIA is growing and adding a new position to our Unemployment Services Trust division.  The UST Customer Service Representative is responsible for providing exceptional customer service to support the customer service and retention goals of the Unemployment Services Trust.  Hours are Monday through Friday, 8 hours per day, with the flexibility to start as early as 6:00am.

What is UST?  The Unemployment Services Trust (UST) is an organization that has been dedicated to helping nonprofits nationwide to reduce their unemployment costs since 1983.  UST is an alternative to paying state unemployment taxes for nonprofits, as allowed by Federal law. With the ability to save thousands on unemployment costs annually, e-File unemployment claims with the state, and access expert HR Advisors through our HR Hotline and Library — more than 2,100 nonprofits have chosen to join UST. 

Essential Job Functions

  • Provide customer service and answer questions to all Trust participants and be able to adequately explain the benefits of UST membership and the policies and procedures of the Trust.
  • Proactively contact agencies both periodically in the form of courtesy calls and to coincide with annual activities such as contribution projections. 
  • Conduct one-on-one member overview calls via Go-To-Meeting to onboard new members and new contacts.
  • Maintain contact information and account history in a Customer Relations Management (CRM) system for member organizations. 
  • Participate in member retention efforts and escalate retention efforts as appropriate.
  • Record retention efforts in CRM according to documented procedures. 
  • Produce regular and ad hoc reports to support the Trust Operations AVP and others as required.
  • Produce and present monthly performance metrics. 

Qualifications

  • High school degree or equivalent
  • Secondary course work preferred
  • One year customer service experience
  • Customer service principles and practices
  • Ability to work in a fast paced and changing environment.
  • Intermediate proficiency in MS Office

Location, Location, Location: This position resides in our headquarters located in Carpinteria, CA.  We're a short walk to the beach and downtown Carpinteria, home to a variety of unique restaurants and shops.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.AGIA.com

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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